FAQs

SHIPPING

How long will it take for my mask to arrive and how much is for shipping? 

Masks are ready to be shipped immediately WorldWide (We ship on the same day max the following day)

If located in Australia, consider two to three days to arrive (FREE regular shipping)

Express Post shipping available for $12 Aud, next day delivery capital cities and two days for remote areas.

INTERNATIONAL SHIPPING:

$9.90 Usd WorldWide shipping

5 to 10 working days approx. to arrive (this means up to two weeks, we had cases where it arrives fast -within one week- but I also had cases where it takes a bit longer than two weeks, please consider this time to avoid disappointment)

Tracking number now available! (Recommended) $19 Usd for this option

International Express Shipping: 3 to 5 working days for $45 Usd

 

Will the mask fit me? 

All masks are handmade with lycra and vinyl so therefore they are stretchy, they adjust and fit nicely to your face and head. Some are bigger than others, please send us a message if you want to be sure but so far, we never had anyone returning a mask due to wrong sizing. 

Some of the masks are slip on and therefore can fit kids really well, almost the same as adults. We have a few selected masks in kids sizes, please send us a message to see if we have the kids version. 

 

How can I wash my mask?

Use only cold soapy water and rinse it with cold water as well. Do it by hand and tumble dry only. 

 

Can I return a mask?

Yes, mask has to be unused so we can issue a refund. Please contact us for more info about this.